How to contact vintagejewelryshopping?
1. By Email
please send email to firstname.lastname@example.org
2 .By phone
Phone No. 0086 755 84575635
3 . By Online chat
Click “contact us” at the right corner of any page ( online time is from 14:00PM -17:50PM)
When can you post the item(s) if I place an order?
Will I receive an order confirmation from vintagejewelryshopping?
Where can I find my tracking code ?
Can I change my shipping address ?
How long does the shipping take to my address?
Why changes my shipping methods without informing me?
What should I do if my package does not reach ?
Why My order status is pending /complete/failed/closed?
Order status closed : means order refunded
Order status failed : means order was canceled
Order status pending : means order was not paid or payment is being reviewed (if you paid it)
Why my order processing more than 7 calendar days ?
The other kinds of reason for “order processing more than 7 calendar days” is shipping service you choose is not available in your place or shipping address is not correct , and no reply from you after we send you email
In order to avoid such a case,,we suggest you to register in vintagejewelryshopping.com with your valid email box when place order.
How do I know my order was shipped ?
When can I cancel my order ?
Where can I check my order status ?
In vintagejewelryshopping.com, you need to create an account , you log into the vintagejewelryshopping account . You will find the orders in your account .
If you do not have account in vintagejewelryshopping.com , you can also place orders ,but , you will not able to check the order status , you can only contact us by tickets or by phone or by online chat for inquiry.
About our stock
Why do you sell goods that you do not have?
What If I get a wrong item（Not as described）?
1.You received a completely different item. For example, you purchased a book and received a DVD or an empty box. You MUST take pictures of all the items you got in 24 hours , and contact the post office to file a claim,ask the post office to to provide you a paper documents with stamp to prove items in the box are not yours before you open the package. After that ,you send the pictures of package and the official documents from post office to email@example.com for further help.
2.The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used. You should show us the signs of been used in the item in 72 hours . We may compensate that accordingly .
3.The item was advertised as authentic but is not authentic. You should take pictures of the item and also provide proof to prove item is fake, the proof can be the statement from the manufacturers or Supervision Bureau
4.The item is missing major parts or features which were not disclosed in its description when you bought the item.Contact us in 72 hours for further help.
5.You purchased three items from a Seller but only received two.,please take pictures of the outer package and also take video of opening package ,get in touch with us in 72 hours for help.
6.The item was materially damaged during shipment.Please take pictures of the outer package and the items included, contact customer service in 24 hours for help
Seller does not provide compensation for merchandise in the situations like :
1.It is exactly as described ,but you do not want it after you get it
2.It is exactly described, but it is not what you expected
3.It is indicated with swears and tears, and seller sells online as USED
4.Seller indicates the merchandise can not be upgraded or flashed
5.Seller indicates the bugs in the merchandise in the production page
6.Returned package due to buyer refused to pay TAX &VAT for merchandise
7.Returned package due to no people available to pick up the package
8.Returned package due to violation of Local Laws
Buyer MUST pay seller 30% of the invoice value as compensation for the returning associated to any of above reason
About TAX & VAT
Will I be charged import or customs duties?
Can vintagejewelryshopping help me to avoid the import or customs duties by declaring a low value?