How can I track my package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to UPS, FedEx or other shipping vendor website. This function allows you to track your package using the tracking code provided in the email.
1. Can I change my delivery address after placing an order?
vintagejewelryshopping will only ship to the Paypal address due to safety concerns. For people wishing to change their address, please leave the delivery address through a Paypal message. Addresses noted in email or via the Livechat are invalid.
2. How are Tax and Customs duties handled?
At vintagejewelryshopping, no products are taxed. However, customs officials inspect shipping packages at random. vintagejewelryshopping cannot ensure that your package will remain uninspected and the customer will need to pay taxes at the request of authorities. vintagejewelryshopping is not responsible for the package which return back or destroy by local custom due to The recipient refuse to pay custom duty.
3. How long does it take for vintagejewelryshopping to process the order?
Your order goes through several steps before it reaches your door.Step 1 (1-2 business days): The order(s) are double checked by our QC staff.Step 2 (1-2 business days): The Product(s) are packed and posted to the corresponding courier/shipping agent (e.g. Hong Kong Post, Singapore post,HK Fedex,HK DHL, EMS, China Post)Step 3 (5-15 variable days): The Product(s) are en route to the shipping destination via Express or Air mail.However, due to customs inspection and clearances it may take up to an additional 7 business days to reach the destination.
4. How can i know if the items are in stock or not?
vintagejewelryshopping does not keep all items in stock due to maintenance issues. After receiving your order, vintagejewelryshopping staff will sort them out and place orders at the corresponding factory. Orders are usually filled in about 3 business days. And a email will be sent to you if you wish to have an exchange or refund for your product if it is 3 days overdue.
1. Can I cancel my order?
(A): If your order has not been shipped out , please contact vintagejewelryshopping CS for a refund by using the order number given on purchase and your Paypal transaction ID.(B): If your order already been shipped out, you can refuse it or return it in its original condition (unused and unopened) to us postmarked within 30 calendar days of delivery. In that case we will refund you the payment excluding actual fees already incurred.